Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of the delivery date. If the item is damaged or defective, please contact us immediately upon receipt to discuss your options.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Please ensure that you request the return within the specified timeframe to avoid complications.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will not be deducted from your refund unless specified.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including but not limited to items that have been used or washed. Custom or personalized items are also non-returnable. Please check the product description before making a purchase to ensure that you understand the return policy for that specific item.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us via email at [email protected]. We are here to help and will respond to your inquiry as soon as possible. Thank you for choosing DreamWoven for your bedding needs.